Terms of Service

Trimate generates personalised triathlon, running, cycling and swimming training plans, guided workouts, and nutrition guidance. Plans adapt to the information you provide and the training you record. We work hard to make the guidance sound, but outcomes depend on many factors we can’t control.

Trimate is not a medical device and does not provide medical advice. Training plans, intensity targets, and nutrition suggestions are general fitness guidance. Consult a doctor before starting a training programme, especially if you have a medical condition, are pregnant, or are returning from injury. Stop exercising and seek medical help if you feel unwell during a session. You are responsible for training within your own limits and for your safety in open water and on the road.

• — You must be at least 16 years old to use Trimate.
• — Keep your credentials secure; you’re responsible for activity on your account.
• — Provide honest information — plans built on inaccurate fitness data can prescribe inappropriate training.
• — You can delete your account at any time in the app (Profile → Delete account).

Don’t attempt to break, reverse-engineer, overload, or misuse the service; don’t use it to infringe anyone’s rights; don’t resell or redistribute plans or content at scale.

Trimate Premium is an auto-renewing subscription sold through the App Store on iPhone and through Google Play on Android, monthly or yearly. The price, billing period and any free trial are shown in the app before you confirm. Payment is charged to your Apple ID or Google Play account when you confirm your purchase, or when a free trial ends.

Your subscription renews automatically at the same price and period unless you cancel before the end of the current period (on the App Store, at least 24 hours before). You can manage or cancel it at any time in your App Store account settings or in Google Play (Payments & subscriptions); cancelling stops future renewals, and you keep Premium until the end of the period you’ve paid for. Any unused part of a free trial ends when you subscribe. Free trials are for new subscribers. Refunds are handled by Apple or Google under their policies.

Deleting your Trimate account doesn’t cancel a subscription — cancel it in the App Store or Google Play too. Accounts created before subscriptions launched keep Premium at no charge as founding members. Purchases are also subject to Apple’s Media Services Terms and Conditions or the Google Play Terms of Service, depending on where you bought them.

The app, its training engine, recipes, and content are ours or our licensors’. Your training data is yours — see the Privacy Policy for how it’s handled and how to export or erase it.

Optional connections (e.g. Strava, Apple Health) are governed by those providers’ own terms. We’re not responsible for their services.

To the maximum extent permitted by law, Trimate is provided “as is” and we are not liable for indirect or consequential losses, or for injury arising from training decisions made against the guidance above. Nothing in these terms excludes liability that cannot be excluded by law, including under UK consumer law.

We may suspend accounts that breach these terms, and may modify or discontinue features. If these terms change materially we’ll update this page and the effective date above.

These terms are governed by the laws of England and Wales.

Trimate is made by Broad AI Ltd, a company registered in England and Wales (company number 17459971), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.

Contact: support@broadai.co.uk