Trimate
Support
Fastest route is email: support@broadai.co.uk
How do I get help?
Email support@broadai.co.uk. If something is broken, include your device model and iOS version — it makes diagnosis much faster.
How do I disconnect Strava or Garmin?
You can disconnect at any time in the app, which deletes the connection and its tokens. If you revoke access from Strava's or Garmin's side instead, we honour that and remove the provider's data.
How do I revoke Apple Health access?
iOS Settings → Privacy & Security → Health → Trimate, and turn off whatever you no longer want shared. Your account keeps working; your plan simply has less to go on.
How do I stop Trimate using my location?
Location is only used while a guided outdoor session is open on screen, and your coordinates are never stored or uploaded. You can decline or revoke it in iOS Settings → Privacy & Security → Location Services; guided sessions then run as a timer.
How do I turn notifications off?
iOS Settings → Notifications → Trimate. You'll stop getting session reminders and lock-screen updates; everything else keeps working.
How do I delete my account and data?
In the app: Profile → Delete account. That permanently removes your account and all associated data — profile, plans, workouts, activities, nutrition logs and service connections.
Can I get a copy of my data?
Yes. Email support@broadai.co.uk and we'll help you access, correct or export your personal data.